Managing Partner Yuriy Bauman commented to TRK Kyiv on the problematic issue of the work of collectors and collection companies after the adoption of the new law.
This year in Ukraine for the first time there was a legislative regulation of the behavior of collection companies and financial institutions in settling overdue debts on consumer loans: July 14 came into force the Law “On Amendments to Some Laws of Ukraine on Consumer Protection in Settlement of Overdue Debts”.
From the date of entry into force of the Law, collection companies were obliged to submit information to the National Bank of Ukraine for inclusion in the Register within a month (ie by August 14, 2021), otherwise from October 14, 2021 the bank or financial institution (lenders) were forced to terminate such collection company has previously concluded contracts.
In practice, this should mean: no calls at night, dozens of messages and calls a day, if friends are not guarantors – they are also forbidden to call. You must indicate which contract is being called, how it originated, which company cooperates with them (collectors) and which specific person (collector inspector) is responsible for this work.
But, unfortunately, there are still cases of extortion and intimidation of citizens by collectors.
Yurii Bauman noted that in such cases it is necessary to record all illegal actions of such organizations: recording a telephone conversation, the name of the call center, the name of the operator, install a webcam, if you enter the room, record every step. You need to prove that certain wrongdoings have been committed against you. In the case of documenting the violated rights (as well as non-ethical behavior, pressure and threats), you can file a complaint to the National Bank. If you are denied any documents, call the police.
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